FlyBuy® has the ability to send custom notifications to the end-user throughout their journey. Custom notifications can be edited within the FlyBuy Merchant Portal on both a project and site level.
The following states throughout the end-user journey can trigger messaging:
| Order created | Sent when the customer places an order in the online order platform |
| Order reminder | Sent a given number of minutes ahead of scheduled pickup time if a customer has not redeemed their order through FlyBuy® |
| Customer En Route | Sent when the customer enters the ‘En Route’ state |
| Customer Nearby | Sent when the customer enters the ‘Nearby’ state ( a given number of minutes from the site) |
| Customer Arrived | Sent when the customer enters the ‘Arrived’ state (enters on-site premise) |
| Customer Waiting | Sent when the customer enters the ‘Waiting’ state (enters virtual pickup area) |
| Customer Post-Arrival | Sent if the customer has been waiting for more than a given number seconds and the order has not been completed. |
| Order Ready | Sent when an order is deemed ‘Ready’ by a staff member on site |
| Order Delayed | Sent when an order is delayed via the FlyBuy staff dashboard |
| Order Cancelled | Sent when an order is cancelled via the FlyBuy staff dashboard |
| Order Completed | Sent when an order is completed via the FlyBuy staff dashboard |
To edit the notifications on a project-level for all sites:
Navigate to the notification section on the project page and click ‘Add a Notification’ or ‘Edit’ to edit an existing notification. The default notifications when you create a new project: Order Created, Order Delayed, Order Completed, and Customer Arrived.
To edit notifications on a site-level:
- Click on the FlyBuy site you would like to adjust.
- Click on ‘Customer Notifications’ under Site Info in the side panel.
- Click ‘Customize’ to adjust a site-level notification to be different than the project notification.
- Click ‘Add a Notification’ to add an additional notification for this site only.
